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Navigant Consulting Inc Business Systems Analyst - Navigant - Multiple Locations in Mitchell, South Dakota

Navigant Consulting, Inc. (NYSE: NCI) is a specialized, global professional services firm that helps clients take control of their future. Navigant’s professionals apply deep industry knowledge, substantive technical expertise, and an enterprising approach to help clients build, manage and/or protect their business interests. With a focus on markets and clients facing transformational change and significant regulatory or legal pressures, the Firm primarily serves clients in the healthcare, energy and financial services industries. Across a range of advisory, consulting, outsourcing, and technology/analytics services, Navigant’s practitioners bring sharp insight that pinpoints opportunities and delivers powerful results. More information about Navigant can be found at navigant.com.

Navigant unites the strengths of four category-leading companies to address the complexities of today’s healthcare system. We design, develop and implement integrated, patient-centered solutions for sustained improvements in performance and profitability, working collaboratively across a spectrum of customers that encompasses hospitals, health systems, physician practice groups and payers.

This role can be based in any of the following locations: Mitchell, SD; Vermillion, SD.

The Business Systems Analyst reviews, analyzes and evaluates business systems and user needs and identifies application enhancements in support of Operations team.. This position interfaces with various internal and external teams. Cradle to grave issue ownership is imperative. This position may require an associate's degree in a related area and 2-4 years of experience in the field or in a related area and be familiar with relational database concepts and client-server concepts. The Business Systems Analyst relies on interpersonal skills and sound judgment to plan and accomplish goals, performs a variety of tasks and works under general supervision; typically reports to a Director or V.P.. The Business Systems Analyst embraces the Issue Resolution Methodology and is engrained in the use of its tool, Freshdesk. A certain degree of creativity and latitude is required in this position. Also performs any and all job related duties as assigned.

Essential Job Functions

  • Support and monitor daily operational functionality

  • Consistent and clear verbal and written communications

  • Champion application workflows, reporting and desks

  • Drive issue resolution SLA’s

Duties and Responsibilities

  • Support operational process for existing business applications.

  • Administer, troubleshoot and maintain existing business systems.

  • Create customized account workflows, strategies and call campaigns.

  • Capture business needs and liaise with Software Engineering.

  • Prepare all necessary documentation for enhancements.

  • Check daily for new problem reports or user requests and respond appropriately.

  • Prioritize problems and requests (new and existing) according to severity.

  • Actively share information with Technology Operations team .

Client Responsibility

  • Establish yourself as a support subject matter expert

  • Familiarity with a broad range of desktop applications including, but not limited to, Microsoft Office Suites, Monarch Pro, CUBS, Dialer, Metrix, Freshdesk.

  • Healthcare background strongly preferred.

  • Strong communication skills to interact with business process owners and end users.

  • Ability to meet deadlines while working in a fast-paced environment.

  • Strong monitoring, analysis and troubleshooting skills.

  • Extremely organized and detail oriented with a keen responsibility towards accuracy and sense of urgency.

  • Ability to be accountable, take ownership and always support the interests of Navigant from a technical perspective.

  • Strong conceptual, as well as quantitative and qualitative analytical skills

  • Work as a member of a team as well as be a self-motivator with ability to work independently

  • Constantly operates a computer and other office equipment to coordinate work

  • Regularly uses close visual acuity and operates computer equipment to prepare and analyze and transmit data

  • Generally works in an office environment

Navigant is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information or any other basis protected by law, ordinance, or regulation.

Navigant will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

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