Shopko Customer Service Department Supervisor in Mitchell, South Dakota
Customer Service Department Supervisor
External Job Posting:
Shopko is a $3 Billion company with over 18,000 teammates. In the retail and retail health business for more than 50 years, we have over 300 stores in 21 states. Shopko continues to grow, while maintaining our hometown feel.
We serve our communities by providing distinctive name-brand & value apparel, home decor, family basics, and seasonal merchandise and top-quality pharmacy and optometric services.
At Shopko we are dedicated to delivering an outstanding shopping experience that exceeds the expectations of our customers. Working at Shopko will provide you with the opportunity to deliver this level of service to our customers, while working in a fun, collaborative and energetic team environment.
The Customer Service Department Supervisor will be responsible for:
Providing direct assistance to the Manager in the assigned area
Overseeing teammate training
Monitoring the sales floor to ensure teammates are performing assigned duties
Providing input and direction to teammates on enhancing the customer experience
Providing input on performance reviews and positive discipline actions
Responding to corporate e-mail and directives
Ensuring customers receive courteous service
Minimum Knowledge, Experience & Skill Requirements:
Must demonstrate Shopko’s commitment to provide exceptional customer service.
Ability to communicate with and be friendly with customers.
Must demonstrate strong leadership skills to direct and motivate teammates.
Requires effective decision making skills for handling Customer and teammate problems.
If you are accessing this posting from another website, please submit an application at www.shopko.com/careers.
Shopko is an Equal Opportunity Employer m/f/d/v.
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