Navigant Consulting Inc Operations and Support Representative - Navigant BPM - Louisville, KY in Mitchell, South Dakota

Navigant Consulting, Inc. (NYSE: NCI) is a specialized, global professional services firm that helps clients take control of their future. Navigant’s professionals apply deep industry knowledge, substantive technical expertise, and an enterprising approach to help clients build, manage and/or protect their business interests. With a focus on markets and clients facing transformational change and significant regulatory or legal pressures, the Firm primarily serves clients in the healthcare, energy and financial services industries. Across a range of advisory, consulting, outsourcing, and technology/analytics services, Navigant’s practitioners bring sharp insight that pinpoints opportunities and delivers powerful results. More information about Navigant can be found at

Navigant Cymetrix unites the strengths of four category-leading companies to address the complexities of today’s healthcare system. We design, develop and implement integrated, patient-centered solutions for sustained improvements in performance and profitability, working collaboratively across a spectrum of customers that encompasses hospitals, health systems, physician practice groups and payers.

The Operations and Support Representative is responsible for supporting the remote Patient Financial Services office in daily operations, reporting, explanation of benefits review, retrieving and printing records and financial information from client systems and completing special projects. This position will also perform any and all job-related duties as assigned.

  • Review and respond to all business-related requests and correspondence from patients and insurance companies.

  • Process all outgoing correspondence daily.

  • Retrieve and complete all designated requests.

  • Complete all assigned projects in a timely manner.

  • Communicate to Navigant Cymetrix management areas of concern or areas of improvement.

  • Complete all internal requests.

  • Complete all copying and printing requests for remote Patient Financial Services.

  • Update patient demographic and insurance information, as necessary

  • Review EOB’s for proper payment, forward discrepancies to Biller for rebilling and / or Denial Management for appeal.

  • Perform special projects to identify, and reconcile, payer specific issues.

  • High School Diploma.

  • PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is helpful.

  • Ability to initiate and follow through on projects and work independently.

  • Excellent written and verbal communication skills.

  • Ability to complete tasks in an independent way, demonstrating timeliness and quality.

  • Strong conceptual, as well as quantitative and qualitative analytical skills

  • Work as a member of a team as well as be a self-motivator with ability to work independently

  • Constantly operates a computer and other office equipment to coordinate work

  • Frequently travels by airplane, train or car as necessary to perform work at another location

  • Regularly uses close visual acuity and operates computer equipment to prepare and analyze and transmit data

  • Generally works in an office environment

Navigant Cymetrix is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information or any other basis protected by law, ordinance, or regulation.

Navigant will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.