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Navigant Consulting Inc Operations Manager, Offshore and Blended Services - Navigant - Mitchell, SD in Mitchell, South Dakota

With a unique blend of large firm resources and an entrepreneurial collaborative culture, Guidehouse is where your purpose, passion, and expertise transform organizations. Guidehouse is a leading global provider of consulting services to the public and commercial markets with broad capabilities in management, technology, and risk consulting. We help clients address their toughest challenges with a focus on markets and clients facing transformational change, technology-driven innovation and significant regulatory pressure. Across a range of advisory, consulting, outsourcing, and technology/analytics services, we help clients create scalable, innovative solutions that prepare them for future growth and success. Headquartered in Washington DC, the company has more than 7,000 professionals in more than 50 locations. If you’re passionately motivated to make a difference and deliver exceptional work, we invite you to learn more about your career opportunities at

Interested in working with talented people to help develop innovative solutions to some of society’s most complex and challenging problems? We are Guidehouse, a leading consulting firm serving the public sector and commercial clients with specialized capabilities in strategy, technology, and risk management. You may not yet know our name, but we have a rich history. Guidehouse is a combination of PwC’s former public sector practice and Navigant’s deep expertise in energy, financial services and healthcare.

We offer an exciting, fast-paced environment that fosters intellectual growth and rewards individuals based on impact, not tenure. Our firm is at the forefront of an emerging model solving complex problems that stretch across government and private companies, affording our people the opportunity to be on the cutting edge of the consulting profession. By focusing on markets facing transformational change, technology-driven innovation, and significant regulatory pressure, our employees also develop and deploy world class knowledge and problem solving that leads to breakthrough solutions.

Our healthcare segment is comprised of consultants, former provider administrators, clinicians, and other experts with decades of strategy, operational/clinical consulting, managed care services, digital health, revenue cycle management, and outsourcing experience. Professionals collaborate with hospitals and health systems, physician enterprises, payers, government, and life sciences entities, providing performance improvement and business process management solutions that help them meet quality and financial goals. You will make an immediate impact from day one, working with a team to provide end-to-end solutions. We don’t simply put band-aids on our client’s issues, we are working side-by-side with them. Are up for the challenge?

Business Process Management unites the strengths of four category-leading companies to address the complexities of today’s healthcare system. We design, develop and implement integrated, patient-centered solutions for sustained improvements in performance and profitability, working collaboratively across a spectrum of customers that encompasses hospitals, health systems, physician practice groups and payers.

Position Summary

Responsible for directing and coordinating the revenue cycle operations and service delivery for designated wholly offshore projects. This position will also serve as a liaison for blended service delivery teams providing support, training and guidance as needed to Physician BPM project leads in South Dakota and India service centers. This position is responsible for meeting and exceeding client and project goals, initiating and implementing optimization efforts, overseeing supervisors, team leads, and patient account representatives. This position will maintain client relationships at the servicing level and will monitor compliance with state & federal laws and guidelines. Position requires the ability to effectively lead teams in both local and remote settings, professionally represent the company in a way that builds confidence, trust and respect within the organization and with clients.

Essential Job Functions

  • Monitor and manage day to day operational activities for designated projects.

  • Develops and implements new procedures to improve the quality and quantity of work processed.

  • Resolve complex billing issues, escalations and client inquiries, as needed.

  • Supervises, trains, orients and evaluates performance over assigned personnel.

  • Manages designated projects within the established project staffing and resource requirements.

  • Monitors daily operating activity of designated projects and clients and makes necessary adjustments in work assignments.

  • Establish and maintain professional, effective working relationship with client personnel and key stakeholders

  • Consistently identifies opportunities develop optimization initiatives and operational improvements across blended and wholly offshore service delivery teams.

  • Support new project implementation for blended and offshore service delivery teams including developing job aids.

  • Maintains knowledge of and complies with established policies and procedures including government, insurance and third-party payor regulations.

  • Maintains confidentiality regarding patients accounts status.

  • Participates in professional development activities and maintains professional affiliations.

  • Ensures policies are communicated and administered consistently.

Duties and Responsibilities

  • The job holder must demonstrate competencies applicable to the job position.

  • Exercises general supervision over assigned staff.

  • Ability to work effectively with proximate and remote teams.

  • Ability to process patients and third-party billing inquiries and respond with poise and efficiency.

  • Ability to recognize, evaluate, solve problems, and correct errors.

  • Ability to conceptualize work flow, develop plans, and implement appropriate actions.

  • Ability to maintain confidentiality of sensitive information.

  • Facilitate new project implementation

  • Provide reports and statistical information for management and clients, as required

  • Compile month end data for Navigant

  • Verify and monitor attendance and time-off requests

  • Ensure employee compliance with Navigant policies and procedures

  • Promote teamwork and a positive work environment

  • Travel to other Navigant locations and client sites, as needed

Qualifications (include Education/Certification)


  • High School Diploma or GED

  • CPC or CPB certification required


  • Minimum of five years medical business office experience or a healthcare business process management outsourcing provider with at least two years of supervisory or management experience.

Other Requirements

  • Knowledge of business management and basic accounting principles to direct billing operations.

  • Knowledge of computer accounting programs, spreadsheets and applications.

  • Knowledge of medical terminology, coding and office procedures.

  • Knowledge of third-party and insurance company operating procedures, regulations and billing requirements and government reimbursement programs.

  • Skill in establishing and maintaining effective working relationships with other employees, patients, and client personnel.

  • Frequently communicates with clients and coworkers and must be able to share information effectively

  • Strong conceptual, as well as quantitative and qualitative analytical skills

  • Work as a member of a team as well as be a self-motivator with ability to work independently

  • Flexibility and responsiveness in managing multiple projects in sometimes high-pressure situations simultaneously

  • Able to travel via airplane with minimal assistance to client sites across the US and potentially internationally

  • Usually remains stationary for the majority of the day

  • Regularly uses close visual acuity and operates computer equipment to prepare and analyze and transmit data

Additional Requirements

  • This position requires successful completion of a background check and employment verification.

  • The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Rewards and Benefits

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.