NDX Bauer Dental Lab Shipping and Receiving Clerk in Mitchell, South Dakota

Full-Time Shipping and Receiving Clerk/Driver in Mitchell, SD. Previous experience is not necessary; we offer paid, hands-on training!The regular hours for this position are from 8:00am to 6:00pm, Monday through Thursday, 8:00am to 1:00pm on Fridays, and subject to change from time to time.This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!Primary Responsibilities and Essential Functions of the Position:Answer multi-line incoming phone calls with an upbeat, positive attitude and route to the appropriate internal resource ensuring appropriate communication occurs. Professionally and clearly overhead page with the phone system to be heard and efficiently connect callers. Troubleshoot and resolve customer concerns or complaints ensuring appropriate internal communication occurs and issues are resolved timelyGreet and provide exceptional prompt and courteous service to visitors, doctors, patients, and team members in a professional mannerCoordinate daily pick-up and delivery with customers and drivers ensuring accurate information is entered and communicated in the Magic Touch System systems. Efficiently look-up cases in Magic Touch systemReceives case, opens case and disinfects case for production according to the documented procedureCompletely reads prescription and assign proper case panDocument all materials received from dental officePerforms the scheduling function for each case according to the documented procedureThrough LIS enter demographics and customer informationPrint preference notes matching to each caseMove case into production areaDisinfect work area according to the documented procedurePackaging of dental cases according to the documented procedurePacks and ships case for delivery through local source or national carrierFile and scan paperwork as neededWear proper personal protective equipment when performing work tasks that require them and follow safety guidelines as stated in the National Dentex safety policyAct as an active advocate to others in the lab regarding safety complianceSupport supervisor and General Manager in creating a positive atmosphere within the departmentLearn delivery route(s) as assigned when performing pickup and delivery servicesProvide daily deliveries and pick-ups as requested and assignedRepresent Bauer to all customers with courtesy and respect with a focus on exceeding their expectationsMaintain excellent driving record, observing all rules of the road and proper safety at all timesMeet the needs of the customer by being flexible and receptive to changes/alterations in delivery routePromptly and professionally respond to internal and customer communications and messagesSkills and Abilities Required:Must be able to read, write, speak and understand EnglishPersonable individual with excellent oral communication skills to present concerns with tact and diplomacyStrong ability to listen and comprehend instructions, following tasks through to completionCustomer service focusedStrong attention to detail and accuracyKnowledge of the South Dakota Mitchell and Sioux Falls distribution areas and ability to operate a Smartphone, and/or GPS when necessaryProfessional neat appearance and must follow dress codeAbility to deal with stressful situations caused by driving conditions, run schedules, and/or schedule changesAble to perform accurate data entry of both alpha and numeric characters at a minimum 35 keystrokes per minuteStrong organizational and follow-up skillsSelf-directed, with the ability to analyze problems and make decisionsFlexible with the ability to multi-taskInterpersonal/Teamwork skillsTakes a proactive approach to situationsAccepts and offers feedback in a tactful mannerAbility to use surrounding resources if questions ariseDecision making skillsPrioritize workload so that cases run efficiently through departme