Navigant Consulting Inc Team Lead - Navigant BPM - Mitchell, SD in Mitchell, South Dakota
Navigant Consulting, Inc. (NYSE: NCI) is a specialized, global professional services firm that helps clients take control of their future. Navigant’s professionals apply deep industry knowledge, substantive technical expertise, and an enterprising approach to help clients build, manage and/or protect their business interests. With a focus on markets and clients facing transformational change and significant regulatory or legal pressures, the Firm primarily serves clients in the healthcare, energy and financial services industries. Across a range of advisory, consulting, outsourcing, and technology/analytics services, Navigant’s practitioners bring sharp insight that pinpoints opportunities and delivers powerful results. More information about Navigant can be found at navigant.com.
Navigant Cymetrix unites the strengths of four category-leading companies to address the complexities of today’s healthcare system. We design, develop and implement integrated, patient-centered solutions for sustained improvements in performance and profitability, working collaboratively across a spectrum of customers that encompasses hospitals, health systems, physician practice groups and payers.
The team lead position under general supervision instructs, trains, and participates with a team of Billing and Collections Patient Account Representatives. This person will assist in leading efforts to collect outstanding receivables from patients, private and government insurance payers, and will review patient accounts while handling complex and sensitive patient data. This role will work closely with team members, supervisors and leadership to meet or exceed operational goals. As appropriate, this person will participate in process improvement plans and monthly metric review meetings. This person will follow and ensure that client and company policies and procedures are followed and will also perform any and all job-related duties, as assigned.
Leadership / Training
Billing / Cash Posting / Collections
Account Review / Analysis
Duties and Responsibilities
Supervises and monitors the work of the Billing and Collections Analysts, while providing assistance to the staff on performance, progress, and training
Helps to develop, implement, and evaluate client processes and procedures while establishing workflow management for the team
Reviews team goals, objectives, and work standards to ensure that the client’s expectations are being met.
Assists and helps to develop communication, policies, system procedures to achieve monthly goals, objectives, and work standards
Provides coaching and guidance for performance improvement and development.
Leads staff to be successful and work as a team
Will work closely with management and other leads
Handles sick and vacation requests
Works occasional late days on a scheduled rotation, as required
Handles employee and client issues when appropriate
- High School Diploma or GED
At least 2 years of administrative or customer service experience involving billing and collections processes, or customer service work is required
CPC or CPB preferred
Ability to work with and maintain confidentiality of physician, patient, patient account, and personnel data
Strong verbal and written communication skills are required to effectively communicate with staff and clients
Requires prolonged sitting position and data entry
Occasionally lifts supplies and equipment up to 25 pounds
Requires good eye hand coordination and manual dexterity, mobility and hearing to normal range
Occasional reaching stooping, bending, kneeling and/or crouching
Requires the use of office equipment such as computer terminals, telephones, fax machine, calculator and copy machine
Strong conceptual, as well as quantitative and qualitative analytical skills
Work as a member of a team as well as be a self-motivator with ability to work independently
Constantly operates a computer and other office equipment to coordinate work
Frequently travels by airplane, train or car as necessary to perform work at another location
Regularly uses close visual acuity and operates computer equipment to prepare and analyze and transmit data
Generally works in an office environment
Navigant Cymetrix is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information or any other basis protected by law, ordinance, or regulation.
Navigant will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
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