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Navigant Consulting Inc Team Lead - Navigant BPM - Mitchell, SD in Mitchell, South Dakota

Navigant Consulting, Inc. (NYSE: NCI) is a specialized, global professional services firm that helps clients take control of their future. Navigant’s professionals apply deep industry knowledge, substantive technical expertise, and an enterprising approach to help clients build, manage and/or protect their business interests. With a focus on markets and clients facing transformational change and significant regulatory or legal pressures, the Firm primarily serves clients in the healthcare, energy and financial services industries. Across a range of advisory, consulting, outsourcing, and technology/analytics services, Navigant’s practitioners bring sharp insight that pinpoints opportunities and delivers powerful results. More information about Navigant can be found at

Navigant Cymetrix unites the strengths of four category-leading companies to address the complexities of today’s healthcare system. We design, develop and implement integrated, patient-centered solutions for sustained improvements in performance and profitability, working collaboratively across a spectrum of customers that encompasses hospitals, health systems, physician practice groups and payers.

The team lead position under general supervision instructs, trains, and participates with a team of Billing and Collections Patient Account Representatives. This person will assist in leading efforts to collect outstanding receivables from patients, private and government insurance payers, and will review patient accounts while handling complex and sensitive patient data. This role will work closely with team members, supervisors and leadership to meet or exceed operational goals. As appropriate, this person will participate in process improvement plans and monthly metric review meetings. This person will follow and ensure that client and company policies and procedures are followed and will also perform any and all job-related duties, as assigned.

  • Leadership / Training

  • Billing / Cash Posting / Collections

  • Reporting

  • Compliance

  • Account Review / Analysis

  • Customer Service

Duties and Responsibilities

  • Supervises and monitors the work of the Billing and Collections Analysts, while providing assistance to the staff on performance, progress, and training

  • Helps to develop, implement, and evaluate client processes and procedures while establishing workflow management for the team

  • Reviews team goals, objectives, and work standards to ensure that the client’s expectations are being met.

  • Assists and helps to develop communication, policies, system procedures to achieve monthly goals, objectives, and work standards

  • Provides coaching and guidance for performance improvement and development.

  • Leads staff to be successful and work as a team

  • Will work closely with management and other leads

  • Handles sick and vacation requests

  • Works occasional late days on a scheduled rotation, as required

  • Handles employee and client issues when appropriate


  • High School Diploma or GED


  • At least 2 years of administrative or customer service experience involving billing and collections processes, or customer service work is required

  • CPC or CPB preferred

Other Requirements

  • Ability to work with and maintain confidentiality of physician, patient, patient account, and personnel data

  • Strong verbal and written communication skills are required to effectively communicate with staff and clients

  • Requires prolonged sitting position and data entry

  • Occasionally lifts supplies and equipment up to 25 pounds

  • Requires good eye hand coordination and manual dexterity, mobility and hearing to normal range

  • Occasional reaching stooping, bending, kneeling and/or crouching

  • Requires the use of office equipment such as computer terminals, telephones, fax machine, calculator and copy machine

  • Strong conceptual, as well as quantitative and qualitative analytical skills

  • Work as a member of a team as well as be a self-motivator with ability to work independently

  • Constantly operates a computer and other office equipment to coordinate work

  • Frequently travels by airplane, train or car as necessary to perform work at another location

  • Regularly uses close visual acuity and operates computer equipment to prepare and analyze and transmit data

  • Generally works in an office environment

Navigant Cymetrix is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information or any other basis protected by law, ordinance, or regulation.

Navigant will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.