First Dakota National Bank Universal Banker- Mitchell in Mitchell, South Dakota

Summary:i Supports and engages in First Dakotais culture for exceptional customer service. Has the ability to process a variety of transactions accurately and efficiently. The candidate must have the capability to maintain strict confidentiality, attention to detail and comply with all Bank policies and procedures. The ability to effectively communicate with various types of clientele, co-workers and departments to resolve an assortment of needs is required. A strong knowledge of First Dakotais products and services is essential along with strong organizational skills and the ability to work well in a team environment.iProvides personalized banking servicesiby performing the following duties. Hours vary M-F 8:35-5:35 and rotating Saturdays 8-12.Essential Duties and Responsibilities include the following. Other duties may be assigned.Greet customers as they enter the bank and assist them to the proper areaReceives checks and cash for deposit, verify amounts, endorsement and negotiability of transactionCash checks and pays money from customer's account upon verification of signature and account balanceiIdentifies needs of customers and offers appropriate financial products and servicesPromotes and cross-sells other banking products and services as appropriate to customer's needsProvides ongoing relationship servicing with customers to maintain goodwill and gain additional businessPrepares and compiles new customer applications to open new accountsResponds to customer inquiries and requests regarding account or additional servicesInforms and advises customers of status or enhancements to current account or service, and suggests resolution on account disputes and other account activityCompetency:To perform the job successfully, an individual should demonstrate the following competencies:Design - Demonstrates attention to detailProblem Solving - Identifies and resolves problems in a timely mannerTechnical Skills - Strives to continuously build knowledge and skills; Shares expertise with othersCustomer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments; Provide courteous, personal attention to build and retain the Bank's clientele of satisfied customers for long-term relationshipsInterpersonal - Maintains confidentiality; Remains open to others' ideas and tries new thingsOral Communication - Listens and gets clarification; Responds well to questions; Participates in meetingsTeam Work - Gives and welcomes feedback; Contributes to building a positive team spiritWritten Communication - Writes clearly and informatively; Able to read and interpret written informationQuality Management - Looks for ways to improve and promote quality service. Demonstrates accuracy and thoroughnessEthics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational valuesOrganizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activitiesAdaptability - Adapts to changes in the work environmentAttendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on timeDependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate planInitiative - Looks for and takes advantage of opportunities; Asks for and offers help when needed.Innovation - Generates suggestions for improving workJudgment - Exhibits sound and accurate judgmentMotivation - Measures self against standard of excellencePlanning/Organizing - Uses time efficientlyProfessionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own